SHIPPING AND EXCHANGE POLICY

SHIPPING DETAILS

We try our best to ship goods to you as soon as possible. On an average, it takes us about 3-5 business days to ship goods out of our warehouses across India. You will be infirmed through an email about the dispatch. However if the quantities ordered are more than 5 pieces per product per style, or if the item ordered is under production, it may take longer to process your order. Should this happen, we will keep you informed by email.

DELIVERY METHODS, TIME AND COST

Shipping Destination

Shipping Service

Dispatch time

Expected Delivery time

Cost

Within India

Domestic shipping companies

3-5 business days

7-10 business days

Free Prepaid Shipping

Rs.50 for COD mode of payment

 

 

 

EXCHANGE POLICY

Please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.

Let’s not think of an irregular weave or print or a stitch as a defect. Handloom by definition means a glorious uncertainty when it comes to uniformity.

We only have an exchange policy.

  1. We do not accept exchanges of used, washed, damaged, ironed, altered products.
  2. We offer exchange only within 3 working days from the day of delivery received by you.
  3. Exchange product should have the tag attached to it.
  4. Either you send us back the product in proper packaging or we can arrange a reverse pickup. We charge Rs.250 for reverse pickups. If the product comes back in damaged condition the exchange will be nullified.
  1. You can write and email to us at hello@labelriwa.com with the subject "EXCHANGE and your order number. The rest of the details will be shared with you over the mail accordingly.
  2. Once we receive the product, we will send the new size or issue store credit after the quality inspection.
  3. You can place a new order with the credit note which is valid up to 6 months from the date of issue.